Terms of service

Terms and Conditions (Terms of Service) – Shark

1. Company Information

This website is operated by:

  • Company Name: AURA OPERATIONS LTD

  • Jurisdiction: Registered in the United Kingdom (London)

  • Business Address: 128, City Road LONDON, EC1V 2NX UNITED KINGDOM

  • Store Name: Shark

  • 📧 Email: contact@shark-expert.com

2. Purpose

These Terms govern all sales made on the Shark platform between AURA OPERATIONS LTD and the customer. Placing an order implies full and unconditional acceptance of these Terms.

3. Products

Our products are high-tech solutions intended for pets, home use, and everyday lifestyle needs. Product descriptions are as accurate as possible. Images are for illustrative purposes only and are non-contractual.

4. Prices

Prices are displayed in the applicable currency and include taxes where required by law. We reserve the right to modify prices at any time. The applicable price is the one in effect at the time of order confirmation. Shipping fees are clearly shown before final order validation.

5. Orders

Orders are placed directly on the Shark website. An order is considered final after:

  1. Cart validation

  2. Submission of shipping details

  3. Successful payment confirmation A confirmation email will be sent automatically after successful order placement.

6. Payment

Payment is due immediately upon ordering. Payments are processed securely via specialized third-party providers. AURA OPERATIONS LTD does not have access to customers’ banking or sensitive financial information.

7. Delivery

Products are shipped to the address provided by the customer during checkout. Delivery times are estimates and may vary based on location and logistics. We are not responsible for delays beyond our control, such as carrier issues or customs processing.

8. Right of Withdrawal

In accordance with applicable law, customers have 14 days from receipt of the order to exercise their right of withdrawal. Specific details regarding the process are provided in our Refund Policy.

9. Returns and Refunds

Returns, exchanges, and refunds are governed exclusively by our Refund Policy, available on this website.

10. Liability

AURA OPERATIONS LTD shall not be held responsible for indirect damages resulting from product use. Our products are intended for normal household use and do not replace professional advice or services.

11. Intellectual Property

All content on the Shark website (text, images, logos, and technical designs) is protected by intellectual property laws. Any unauthorized use, reproduction, or exploitation is strictly prohibited.

12. Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data protection laws. Customers have the right to access, correct, or request the deletion of their personal information.

13. Governing Law

These Terms are governed by the laws of the United Kingdon (London).

14. Modifications

We reserve the right to update these Terms at any time. The applicable version is the one in force at the date the order is placed.