Refund policy

Refund Policy – Shark

At Shark, we stand behind the quality of our high-tech solutions. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our support team at: 📧 contact@shark-expert.com

Important Notes:

  • Returns must be sent to the specific address provided by our team after your request is approved.

  • Items sent back to us without first requesting a return will not be accepted.

  • If your return is accepted, we will provide a return shipping label and detailed instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products.

  • Personal care items.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards are non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.

 

Refunds

We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at: 📧 contact@shark-expert.com